STS Garage and Industrial Doors LTD Terms and Conditions

PAYMENT TERMS


STS Garage and Industrial Doors LTD do offer a measuring service and charge for this, this is to keep our prices low (within 20 miles of our postcode). We do then deduct this off any door you order from us. If at any time after the site survey has been completed and you not wish to go ahead with the order this cost will be non-refundable.

Terms are strictly 50% deposit on order and final balance due to fitters on completion
All self-measured orders will be full payment on order.
For all supply only products full payment is required on order
Accepted method of payment will be cash/card/BACS or cheque (All cheques must be paid 7 days in advance to any works/site surveys carried out or orders placed)
All products will bit dispatched until the payment has cleared and contracts have been signed.

All good remain the property of STS Garage and Industrial Doors LTD until account is settled in full.


Quotations are valid up to 7 days after date of issue, unless otherwise agreed. A verbal price given, payment taken for order or contract sent is an offer to purchase a product and should any error occur in pricing/spec we reserve the right to offer correct pricing upgrade or cancel the contract and refund all monies paid without predujice or any claims being made against the company.

GUARANTEE

Operators and electronic installations are guaranteed as per manufactures conditions (Available on request)

Supply only goods are subject to the manufactures guarantee. No guarantees will be given on repairs carried out, unless superseded by specific manufacturer’s warranty. Full manufacturer’s warranty specification is available on request.

Parts returned to base at customer’s costs, no allowances will be made in costs from STS Garage and Industrial Doors or the manufactures for installations or removal costs of doors, parts, motors due to warranty claims.

Every installation by STS Garage and Industrial Doors of a new door is guaranteed for 12 month period and 2 years against defective materials, unless the door has been modified in any way.

To claim under the terms of any warranty the customer will need to notify our sales team of the manufacturing fault in writing and must include the original invoice or order number and appropriate pictures.
Terms and conditions of all manufacturers’ warranties are available on request.
All products supplied must be fitted and maintained in accordance with the individual manufactures guidelines. In addition any warranty supplied may become void if any product is not handled, stored, painted, maintained or preserved in accordance with instructions supplied.

WORKS
Our measuring service is to ensure a door will fit, we will not advise/comment on any building condition or level walls/floors as we are not qualified to do so. If you wish to check the condition of your property you will need a property surveyor, builder or structual engineer to visit site.
When existing timber frames are thought to be unsuitable, the client will be informed at the time of quotations or prior to fitting.
Any judgement made by our representative involving the use of existing timbers in fitting a new door is made in good faith and no responsibility is accepted at any time after the installation for the continues stability of existing timber frames.

In the case of a slightly "out of square" condition of an existing opening becoming apparent; only when a door is set up in that opening we shall install the door to operate as efficiently as possible within that opening.

Whilst all good care will be exercised in removing old materials/timber frames, no making good, pointing or rendering of existing brickwork will be undertaken. This may include after installation when a door/frame needs removing due to a warranty claim, we still do not hold any responsibilty for the above.

We cannot accept any responsibility for conditions due to uneven or sloping floors, walls, lintels and fascia. To install your garage door safely and efficiently, the garage must be cleared at least 9' back inside for a manual up and over/side hinged/roller door and 13' back inside for a sectional door, this should include across the full width on all doors and before the fitters arrive. No frames to be foam filled with expanding foam as this is classed as modifying the door and may cause problems with door and void warranties due to movement of frame off the wall.

There must be no skips or other obstructions on the driveway.

Please note all garage doors supplied are intended for domestic use. By installing a new garage door this does not make the garage habitable.

INSTALLATION SPECIFICATIONS

If the customer requires any variations or additions to our recommended installation specifications or its terms, then full details of the requirements must be furnished to the company in writing within 7 days from agreement date and the company will submit a further quotation therefore.

On completion of the installation, the fitters will request a signature to confirm from the customer that they are satisfied with the installation and no queries can be addressed after this time.

All garage doors are sold for the purpose to house vehicles and are not sealed or water tight in anyway and does not allow the garage to be used as a habitable space. No doors will eliminate day light around any seals and day light will always be visible when viewed from the inside with the door closed. The light will also be seen from outside if the internal garage light is on.  

It is our qualified installers preogative as to what fixings/brackets/silicone/trim/hanging straps/control box locations and frame positions to apply to each install, unless stated on order confirmation.
Our installers may have to modify/adapt use different methods of fixing a door from what is suggested by Manufactures instructions. By signing the confirmation you are agreeing to accept any modifications we apply or alternative fixings we use. We may fit doors unlevel by level to achieve the best look for the opening to which it is fitted.

Any issues should be addressed with the fitters on site on the day of installation.

OPTIONAL EXTRAS

Prices given at the start of an enquiry are a basic cost, any optional extras such as full box on a roller door, extra remotes, key pads etc. Please ask our sales team for a quote on these.

TAKING OLD DOORS AND MATERIALS

No allowance has been made for the removal from site of existing door and frame unless prior agreement.
GRP (Fiberglass) or timber doors can be removed from site at an additional cost. Please request.

Brickwork/timber boarding/windows/plaster boarding etc., will not be removed from site unless prior agreement.

DELIVERY AND SUPPLY ONLY DOORS

Delivery will be between 4 am and 11pm and our kerbside only, it is at the delivery drivers discretion to assist further than this. You must have somebody able bodied over the age of 18 who is able to assist with off load between these times, this will be arranged prior to delivery.

All deliveries will require a signature from the householder, the person accepting the delivery must be over the age of 18 years old and have the express permission to sign for the goods on behalf of the purchaser.

All doors should be inspected on delivery and advised to the driver.
You have 24 hours to notify us of any fault with the item. No claims will be accepted after this time.

We take health and safety very seriously and the fitters will not do anything whatsoever that may lead to an injury to themselves or others. Judgement on this will be decided by a managing director of STS Garage and Industrial Doors.
On supply only products they must be checked on delivery for parts missing and an install must not be booked until this has been done as STS or the manufacturers do not cover fitters costs to site.
STS or the Manufactures cover any site visit cost for re-visit to sit however caused on supply only products.
Doors will be delivered to the address on the order confirmation. Any failure to advise of a different delivery address or if the delivery cannot be complete due access or other issues a re-delivery cost will be charged.

Installation of a door should always be carried out by a qualified door fitter.

All doors taken on a supply only basis are the sole responsibility of the customer to ensure the product size, style, colour and lifting gear is correct. Our sales team are available as a guides only and the telephone service we provide does not negate the responsibility of our customers to fully investigate the technical aspects of each order.

WARRANTY

The return of incorrectly ordered products will be as follows.

If a stock item; the restocking charge will be 50% of the total cost, if the door is returned undamaged and within original packaging unopened. If you need to check that your door is a stock door or a custom made door, please contact our sales team.

No refund on any custom made door due to the nature of the product. When a custom door is ordered by signing order confirmation this will exclude you from 14 day distance selling regulations due to the product being put straight into production for you.

The above will be plus the delivery/collection/fittings costs.

Marks on the face of the door are not covered under 3 meters away and must be visible by photos over this distance.

The warranty does not cover:

Improper installation on supply on products
Normal wear and tear.
Priming and other surface protection treatments
Negligent or wanton destruction
Incorrect of too late applied surface protection treatments
Repair by a non-qualified installer
Use of non-manufacturers or STS Garage Doors, garage doors parts
Damage of removal of the product number or making it unidentifiable
No invoice/warranty/warranty claims are transferable
Improper operation
External influences such as; fire, salts, water, acids, alkaline solutions and abnormal environmental influences
Mechanical damage caused by improper transportation or installation
Auto locks, barrel rings and top slats on roller doors

To validate any warranty claim, please request claim form and this is to be forwarded to STS Garage and Industrial Doors together with copy of your invoice number, order number and photographs.
Claim forms will be processed within 7 days

SALES

Our sales team are here to give you a guideline and have the right to be spoken to with respect and it is therefore the customer’s responsibility for making their own judgement and collecting their own information.
Any form of verbal abuse will be taken very seriously and will not be tolerated under any circumstances.
Brochures/Doors within our showroom are an example of how the doors can look. Endstyles/panel configuration may vary depending on the width and height of the door, and will be decided during the manufacturing process.

OWNERSHIP

All goods supplied remain the property of STS Garage and Industrial Doors Ltd and its parent company until items are paid for in full.

LIABILITY

STS Garage and Industrial Doors Ltd cannot be responsible for any injury or loss of any kind to any property or persons arising from the use of any goods or in connection with the installation of any goods.

No claims will exceed the total value of the product purchased and monies paid.



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